IMPORTANT! Direct sales only to mainland Spain and Balearic islands. Contact us and get further details on the distributors within your area.
How long will it take to get my order ready?
Once the order’s been processed and accepted the manufacturing lead time will depend on the type of product and the preferred payment method.
In case you have chosen cash against delivery, the goods are manufactured immediately after you place the order.
If you prefer an advanced payment, we schedule the manufacturing of the goods upon the reception of the bank slip and once payment’s been deposited into our bank account.
Depending on the required product you should allow a lead time of around 24-72 h.
Note that our manufacturing times are approximate and may be subject to change. This will be confirmed at time of ordering or during production.
For those orders involving custom-made products or substantial quantities please contact us in beforehand.
When will delivery take place?
Transit times are subject to the terms and conditions of the carrier and will depend on the destination. The usual delay is 1 to 3 working days for mainland Spain destinations and 4 to 7 working days for those shipments to the Balearic Islands.
Subsequently to the collection of the goods in our premises you will receive a mail with the shipment details and a link to trace the shipment allowing also to download the proof of delivery.
At the time of ordering you should provide us with accurate delivery details and a reachable phone number so that the carrier can contact you.
You can set an appointment in a specific date but the carrier can’t take the compromise for delivering / to deliver at a particular time.
Will I be delivered inside my premises?
According to the Spanish Transport Act (L.O.T.) the Standard shipments will be delivered at the doorstep.
The carrier is NOT bound to deliver the goods inside the customer premises, even if delivery is meant to take place on the ground floor (commercial office / business premises).